Terms and Conditions

Agreement between User and www.nexvoz.com

Welcome to www.nexvoz.com. The www.nexvoz.com website (the “Site”) is comprised of various web pages operated by Nexvoz AI LLC (“Nexvoz”). www.nexvoz.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.nexvoz.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.

www.nexvoz.com is an E-Commerce Site. Nexvoz’s website is designed to introduce and provide detailed information about our AI-driven voice technology services, which are designed to revolutionize business communication. The website serves as a platform where businesses can explore and purchase various service packages tailored to enhance customer interactions. These services include AI-powered agents capable of handling both inbound and outbound calls, providing personalized and efficient communication solutions. By integrating advanced features such as sentiment analysis, real-time closing alerts, and dynamic scripting, Nexvoz aims to help businesses of all sizes improve their engagement, increase sales effectiveness, and streamline customer service processes. The website offers various packages for sale, ranging from basic to enterprise-level functionalities, accommodating different business needs and scales.

Privacy

Your use of www.nexvoz.com is subject to Nexvoz’s Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting www.nexvoz.com or sending emails to Nexvoz constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Nexvoz is not responsible for third-party access to your account that results from theft or misappropriation of your account. Nexvoz and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Children Under Thirteen

Nexvoz does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use www.nexvoz.com only with the permission of a parent or guardian.

Cancellation/Refund Policy

Cancellation Policy:

Subscription Cancellations: Subscribers may cancel their subscriptions at any time. Cancellations must be initiated at least 7 days before the next billing cycle to avoid charges for that cycle. Cancellations can be made through your account settings on our website or by contacting our customer support.
Service Cancellations: To cancel a specific service without terminating the entire subscription, please contact customer support at least 3 days before the service’s renewal date.

Refund Policy:

Setup Fee: The setup fee is non-refundable after 7 days from the initial registration.
Subscription Refunds: Customers are eligible for a full refund of the monthly subscription fee if they cancel within the first 3 days of their subscription. After this 3-day grace period, monthly subscription fees are not refundable.
Pro-Rated Refunds: Should a customer prepay for a service period and cancel their subscription midway, a pro-rated refund may be available for the unused portion of the service, minus any non-refundable fees.

Non-Refundable Services:

Custom AI Development hours are non-refundable as they are bespoke services.
Quarterly Business Reviews, once conducted, cannot be refunded.
Services rendered by a Dedicated Account Manager are non-refundable.
Premium Support services that have been utilized are non-refundable.

Requesting a Refund:

To request a refund, please reach out to our customer support team at support@nexvoz.com with your account details and the reason for the refund request within the eligible timeframe.

Processing Refunds:

Refunds approved by Nexvoz will be processed to the original payment method within 10 business days.

Customers agree to these terms upon subscribing to services from Nexvoz. This policy is subject to updates, which will become effective immediately upon posting on our website. Customers are encouraged to review the policy periodically for changes.

Links to Third Party Sites/Third Party Services

www.nexvoz.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Nexvoz and Nexvoz is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Nexvoz is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Nexvoz of the site or any association with its operators.

Certain services made available via www.nexvoz.com are delivered by third-party sites and organizations. By using any product, service, or functionality originating from the www.nexvoz.com domain, you hereby acknowledge and consent that Nexvoz may share such information and data with any third party with whom Nexvoz has a contractual relationship to provide the requested product, service, or functionality on behalf of www.nexvoz.com users and customers.

No Unlawful or Prohibited Use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use www.nexvoz.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Nexvoz that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Nexvoz or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends, or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Nexvoz content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Nexvoz and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Nexvoz or our licensors except as expressly authorized by these Terms.

Use of Communication Services

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services only to post, send, and receive messages and material that are proper and related to the particular Communication Service.

By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes, or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.

Nexvoz has no obligation to monitor the Communication Services. However, Nexvoz reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Nexvoz reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Nexvoz reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Nexvoz’s sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Nexvoz does not control or endorse the content, messages, or information found in any Communication Service and, therefore, Nexvoz specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Nexvoz spokespersons, and their views do not necessarily reflect those of Nexvoz.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction, and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

Materials Provided to www.nexvoz.com or Posted on Any Nexvoz Web Page

Nexvoz does not claim ownership of the materials you provide to www.nexvoz.com (including feedback and suggestions) or post, upload, input, or submit to any Nexvoz Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing, or submitting your Submission you are granting Nexvoz, our affiliated companies, and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Nexvoz is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Nexvoz’s sole discretion.

By posting, uploading, inputting, providing, or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input, or submit the Submissions.

International Users

The Service is controlled, operated, and administered by Nexvoz from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Nexvoz Content accessed through www.nexvoz.com in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.

Indemnification

You agree to indemnify, defend, and hold harmless Nexvoz, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement, your violation of any rights of a third party, or your violation of any applicable laws, rules, or regulations. Nexvoz reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Nexvoz in asserting any available defenses.

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding, or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision, shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

Class Action Waiver

Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE, AND/OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Nexvoz agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. NEXVOZ AI LLC AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.

NEXVOZ AI LLC AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. NEXVOZ AI LLC AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NEXVOZ AI LLC AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES,ש THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF NEXVOZ AI LLC OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction

Nexvoz reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Florida and you hereby consent to the exclusive jurisdiction and venue of courts in Florida in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Nexvoz as a result of this agreement or use of the Site. Nexvoz’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Nexvoz’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Nexvoz with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Nexvoz with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Nexvoz with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Changes to Terms

Nexvoz reserves the right, in its sole discretion, to change the Terms under which www.nexvoz.com is offered. The most current version of the Terms will supersede all previous versions. Nexvoz encourages you to periodically review the Terms to stay informed of our updates.

Contact Us

Nexvoz welcomes your questions or comments regarding the Terms:

Nexvoz LLC 1025 E Hallandale Beach Blvd, Ste 15 – 868 Hallandale Beach, FL 33009-4478

Email Address: info@nexvoz.com Telephone number: +13093578590

Effective as of April 10, 2024